A CREATION OF ORIGINAL GROUP

Mexico

May18

Safety protocols for healthy partying!

Providing you with the most fun and unique adult vacation experiences is the heart and soul of Temptation Cancun Resort; however, we take your health and wellbeing very seriously. Thus, to ensure you a fun, healthy Temptation Experience, we have been working on our new Sexy & Sanitized safety protocol.

Each of the measures that we have implemented, follow the recommendations of local, national, and international organizations, and will be updated as additional information becomes available. The Sexy & Sanitized program includes the following actions to protect your health during your stay:

preventive-measures

PREVENTIVE MEASURES:

  • Guests will be motivated to keep social distancing in all common areas, including lobby, restaurants, bars, and pools.
  • Temperature taking using infrared sensors.
  • We have changed our buffets for live cooking stations.

PREVENTIVE MEASURES:

  • Guests will be motivated to keep social distancing in all common areas, including lobby, restaurants, bars, and pools.
  • Temperature taking using infrared sensors.
  • We have changed our buffets for live cooking stations.
constant-sanitation

CONSTANT SANITATION:

  • Continuous and effective disinfection of in room surfaces and air conditioners.
  • Constant disinfection of high contact areas every 30 minutes.
  • Detailed disinfection of luggage at the time of arrival.

CONSTANT SANITATION:

  • Continuous and effective disinfection of in room surfaces and air conditioners.
  • Constant disinfection of high contact areas every 30 minutes.
  • Detailed disinfection of luggage at the time of arrival.
contactless

CONTACTLESS TECHNOLOGY:

  • Online check in and check out to prevent crowded lines.
  • Virtual point of sale system and digital menus at restaurants and bars.
  • Use of bracelets to open room doors.
  • Automatic drapes.

CONTACTLESS TECHNOLOGY:

  • Online check in and check out to prevent crowded lines.
  • Virtual point of sale system and digital menus at restaurants and bars.
  • Use of bracelets to open room doors.
  • Automatic drapes.
protection-services

PROTECTION SERVICES & MATERIALS:

  • Personal protection equipment supplies for each guest (optional use).
  • Anti-bacterial gel stations in all areas throughout the resort.
  • Our Germ Patrol will be offering anti-bacterial gel to guests on a regular basis.
  • 24-hour medical service.

PROTECTION SERVICES & MATERIALS:

  • Personal protection equipment supplies for each guest (optional use).
  • Anti-bacterial gel stations in all areas throughout the resort.
  • Our Germ Patrol will be offering anti-bacterial gel to guests on a regular basis.
  • 24-hour medical service.

While we are taking all the necessary measures, and following the recommendations stipulated by the authorities, you can be assured that we will be maintaining the essence of the Temptation concept that makes us original. We are ready to show you how Sexy & Sanitized work perfectly together.

Additionally, we have implemented the following actions with/by our staff: 

  • Continuous training about preventative measures and disinfection processes for rooms and common areas. 
  • The use of face masks and personal protection equipment is mandatory. 
  • Guaranteed use of correct handwashing techniques.
  • Regular taking of temperature.  
staff
  • Continuous training about preventative measures and disinfection processes for rooms and common areas. 
  • The use of face masks and personal protection equipment is mandatory. 
  • Guaranteed use of correct handwashing techniques.
  • Regular taking of temperature.  

HEALTH CERTIFICATIONS

We have also enhanced sanitation and cleaning protocols to meet the new industry standards and will be reinforcing all health and sanitation certifications, including Mexico’s Distinctive H.

distintivo-H

Distinctive “H”

Since 1990, the Mexican Secretary of Tourism has promoted, amongst touristic food and beverage providers, the generation of culture, quality, hygiene, and safety in the preparation of the products served in hotels, restaurants, and/or any type of fixed food vending establishments to which National and International visitors arrive.

The “Distinctive H” is an annual recognition granted by the Secretary of Tourism, endorsed by the Secretary of Health, to food and beverage service providers that meet the standards designed by this program.

Distinctive “H”

Since 1990, the Mexican Secretary of Tourism has promoted, amongst touristic food and beverage providers, the generation of culture, quality, hygiene, and safety in the preparation of the products served in hotels, restaurants, and/or any type of fixed food vending establishments to which National and International visitors arrive.

The “Distinctive H” is an annual recognition granted by the Secretary of Tourism, endorsed by the Secretary of Health, to food and beverage service providers that meet the standards designed by this program.

logo-punto-limpio

Punto Limpio

Punto Limpio is a good hygienic practices program for tourism companies. Its purpose is to protect the health of customers, employees and communities by promoting a culture of hygienic quality. Temptation Cancun Resort is the first hotel in the Hotel Zone of Cancun to receive this quality seal endorsed by the Secretary of Tourism, and we are proud to hold such recognition.

Punto Limpio

Punto Limpio is a good hygienic practices program for tourism companies. Its purpose is to protect the health of customers, employees and communities by promoting a culture of hygienic quality. Temptation Cancun Resort is the first hotel in the Hotel Zone of Cancun to receive this quality seal endorsed by the Secretary of Tourism, and we are proud to hold such recognition.

Safe Travels

The Safe Travels stamp comprises a series of standardized protocols that set the basis for the ‘new normal’, ensuring the health and safety of travelers. This stamp allows travelers to recognize companies around the world which have adopted these global hygiene standards, so they can enjoy Safe Travels.

Safe Travels

The Safe Travels stamp comprises a series of standardized protocols that set the basis for the ‘new normal’, ensuring the health and safety of travelers. This stamp allows travelers to recognize companies around the world which have adopted these global hygiene standards, so they can enjoy Safe Travels.

“We have spent the last month undertaking preparations and consulting with local and international organizations to make sure our enhanced safety measures are up to the highest standards. We look forward to welcoming back guests and are confident that we will all adapt to our ‘new normal’ with minimal disruptions to the Temptation Experience.” 

 

Rodrigo De la Peña
CEO
Original Group 

 

We look forward to welcoming you back to the Caribbean’s sexiest party resort! Enjoy a fun and healthy stay. 

TRENDY • TOPLESS-OPTIONAL AREAS • ADULT-CENTRIC EXPERIENCE • FUN • AUTHENTIC • ALL-INCLUSIVE • PARTY ATMOSPHERE

Temptation Cancun Resort Certified Partner Program

When booking through a third-party, be sure to look for the Original Group Certified Partner’s Badge. This badge is given to certified business partners that officially represent our company, inspiring confidence in the product you are purchasing.

Mar17

CORONAVIRUS (COVID-19) TRAVEL ADVISORY – 24 MARCH

Dear Guests and Valued Travel Partners,

 

On behalf of Original Group hotels – Temptation Cancun Resort, Desire Riviera Maya Resort and Desire Riviera Maya Pearl Resort – we hope you are well. We understand any concern you may have regarding traveling at this time; however, we want to assure you Original Group considers the health and wellbeing of its guests and employees a top priority.

 

Along with Mexico and the State of Quintana Roo, we are closely monitoring the new Coronavirus, or COVID-19, illness and recommendations from the World Health Organization (WHO) as well as other relevant and international health organizations.

 

Original Group adheres to numerous strict international guidelines and protocols especially as it relates to cleanliness and sanitation at its properties.  All of Original Group hotels are certified by Distintivo H, the national certification given by Mexico’s Ministry of Tourism (SECTUR) to permanent food and beverage establishments that comply with hygiene and quality standards in accordance with Mexican standard NMX-F-605-NORMEX-2018 with the purpose of reducing the incidence of foodborne diseases. Additionally, Original Group is working with Cristal International Standards, an international platform that complies with all the national and international requirements to assure good operation and health safety for guests and collaborators.

 

As it related to COVID-19, the company has activated various precautionary measures at all properties including:

  • Ensuring an abundant supply of anti-bacterial soap, gel and products, which are placed in all areas of the hotels
  • Constant cleaning and disinfection of public areas, especially high-touch areas
  • Ensuring employees and guests are aware of proper handwashing technique in accordance with the World Health Organization
  • Maintaining continuous communication with local and state health authorities, as well as other members of the private sector, association and tourism suppliers to assure measures and best practices are implement in accordance

 

Original Group understands guests’ concerns about COVID-19, however due to the above information, we recommend not changing upcoming travel plans. Alternatively, we will work to accommodate your rebooking if desired, as best as possible, and have adjusted our cancellation policy for stays booked through May 31, 2020:

  • Rebooking fees will be waived for guests who wish to change their travel dates, as long as the new dates are within a time frame of one year from the original reservation. Travel must be rebooked by December 23, 2020. Black-out dates apply during the Christmas/New Year’s Eve season.
  • Keep enjoying the Temptation / Desire Experience when changing travel dates within the aforementioned time frame.
  • Penalty fees will be waived for guests who wish to cancel their reservations. No-show penalties will also be waived. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
  • As a contingency plan, guests who are concerned to fly back home and would like to extend their stay will receive special rates for up to four nights when they book directly. Each hotel will evaluate on a case by case basis and will do its best to accommodate.
    • Temptation Cancun Resort: USD $110 per person per night
    • Desire Resorts: 30 percent off standard rate

 

Please feel free to contact our reservations team for Temptation Cancun Resort at (888) 299-7705 or via email at temptation@original-group.com; and our reservations team for both Desire resorts at (888) 211-3241 or via email at desirepearl@original-group.com and desirerm@original-group.com

 

If you are a Premier member, please call us at (1 855) 556-1632. Thank you for choosing our beloved resorts, we appreciate your support always. We hope to see you soon.

 

Sincerely,

Rodrigo de la Peña

CEO

Original Group

TRENDY • TOPLESS-OPTIONAL AREAS • ADULT-CENTRIC EXPERIENCE • FUN • AUTHENTIC • ALL-INCLUSIVE • PARTY ATMOSPHERE

Temptation Cancun Resort Certified Partner Program

When booking through a third-party, be sure to look for the Original Group Certified Partner’s Badge. This badge is given to certified business partners that officially represent our company, inspiring confidence in the product you are purchasing.

Sexy & Sanitized

Safety protocols for healthy partying!
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